Meet Nicola, Optimax Glasgow patient advisor
02 August 2022
Getting to know Glasgow
Today we’re shining a spotlight on the lovely Nicola who works in our Glasgow clinic. She’s been with us for a year now and in that time has learnt about all aspects of life in the clinic, from conducting consultations with prospective patients, to being there for her patients on surgery day and during their aftercare journeys. This year has also been especially exciting for Nicola as she had laser treatment herself! We had a chat with Nicola about her treatment and how it’s helping her relate to patients in the clinic now.
What’s life like in the Optimax Glasgow clinic?
At the moment it is a bit up in the air! We have recently had our last laser treatment day which went really well. The clinic is then going into refurbishment in August for a lens surgery theatre to be built, as currently in Glasgow we can only offer laser treatment to patients. This means that we won’t be treating patients again until the end of this year, due to these renovations.
We’re looking forward to having a lens theatre in Glasgow though, as currently our patients have the option to travel to Leeds or Liverpool for their lens treatment. However, we know this isn't always feasible and not everyone wants to travel that far, which we have to appreciate. During the three weeks in August that the Glasgow clinic is closed completely, staff are using the time to travel down South to see and learn how a lens treatment day works in other Optimax clinics.
What makes Optimax a great choice for laser eye surgery?
The initial consultation is informative but relaxed. Patients are encouraged to ask questions throughout and we even email patients after they leave to see if they have any further questions after attending. Our optometrists spend quality time with each patient in order to give all the relevant information they require about which treatment type is best suited to them and why. In our counselling, we give patients an information pack to take away with them to read through in their own time.
For laser eye surgery we also print out a 'patient forecast' which gives patients an idea of what their treatment results may be, based on previous patients within their age range (+/- 5 years) and prescription range. We also offer a video assessment with the surgeon prior to the treatment and this gives patients a chance to meet the surgeon and ask any questions they may have prior to their upcoming treatment.
What feedback do you get from patients after their treatment?
The majority of our patients say it is an easy journey from consultation to treatment as staff are always willing to help along the way. Patients tell us it’s a relaxed environment and they feel welcomed in Optimax. We encourage all our patients to call and email us with any questions they have so they feel as comfortable as possible ahead of their treatment.
Have you had surgery yourself?
Yes, I have just had LASEK treatment myself in July this year. I was nervous for my treatment but also very excited. I think I was nervous as I see a completely different side to a treatment day than other patients do but I knew I was in safe, capable hands with Dr Samuel. I’ve worked with Dr Samuel since the beginning of the year and have travelled down to Leeds to work with him and to be signed off as a laser assistant. He is a compassionate surgeon with a wealth of knowledge in regards to laser eye surgery, as he has been in the business for over 20 years. I am very pleased with my results so far!
What do you love about your job?
I love that my job is always different. No two days are the same and I’m always learning as I go. I’ve always found eyes fascinating and have worn glasses since I was 17, so I was keen to find out more about what could be done to fix my prescription.
Is there one Optimax memory that stands out for you?
There are a lot of lovely patients I have worked with since I started, and we do see a lot of the older generation come in for cataract treatment and RLE. There are a few that stand out to me who are all discharged now, that I got on well with. I like speaking to patients and getting to know them on a personal level because they put a lot of trust in the company. I find a general conversation useful as it takes the focus away from treatment. Being able to have a good rapport is important in establishing a lasting relationship with the patient.
Plenty of our patients have great feedback about Nicola and the team at Optimax Glasgow, such as:
We’ve loved getting to know a bit more about Nicola and life in the Optimax Glasgow clinic. If you’re local to the area and you’ve been thinking about having lens treatment or cataract surgery, please do get in touch. Come the end of 2022, you’ll be treated in a brand new lens theatre attached to our Glasgow clinic, with state of the art equipment and dedicated, professional staff.
If you’re got any questions, feel free to give us a call on 0800 093 1110, or send us an email to email@example.com. You can also book your free consultation online here. We look forward to seeing you soon!
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